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Help Center

Welcome to our Help Center page! It’s your go-to resource for quick answers to common questions. If you can’t find what you’re looking for here, our support team is ready to help.
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Account

How can I secure my account?
Account security is crucial for protecting your funds and personal information. Here are the key security measures:

Password Security:
  • - Use a strong, unique password with at least 8 characters
  • - Include uppercase and lowercase letters, numbers, and special characters
  • - Never share your password with anyone
  • - Change your password regularly

Additional Security Tips:
  • - Always log out when using shared or public computers
  • - Check your account regularly for suspicious activity
  • - Keep your email account secure as it is linked to your trading account
  • - Use secure internet connections (avoid public Wi-Fi for trading)
How do I check my account session history?
Monitoring your session history helps you track account access and identify any unauthorized logins:

To view your session history:
  • - Log in to your account
  • - Go to "Profile Settings"
  • - Find the "Security" tab
  • - Review the list of recent logins and sessions
  • - if you need, you can change your password right away

What to check for:
  • - Login dates and times
  • - IP addresses of login attempts
  • - Device information
  • - Geographic locations

If you notice any suspicious activity or unrecognized logins, immediately change your password and contact our support team.
How do I change my name in my personal information?
You can update your personal information through your account settings:

Steps to update your name:
  • - Log in to your account
  • - Navigate to "Profile Settings"
  • - Find the "Personal Information" section
  • - Click "Edit" next to your name fields
  • - Enter your updated information
  • - Save the changes

Important notes:
  • - Ensure your name matches your identification documents
  • - Changes may take 24-48 hours to be processed
  • - Contact support if you need to make significant changes

For security reasons, major changes to personal information may require additional verification steps.
How can I hide my real name?
While you need to provide accurate personal information for verification and legal compliance, there are privacy options available:

Display Name:
  • - Use a username or nickname for public displays

Important: Your real name and personal information are required for:
  • - Legal and regulatory compliance
  • - Security and fraud prevention
  • - Withdrawal processing

This information is kept secure and used only for legitimate business purposes.
How can I secure my account? How do I check my account session history? How do I change my name in my personal information? How can I hide my real name?