Help Center

Firstly, you can only make a withdrawal if you have already made a deposit and there are funds in your real wallet!

To withdraw funds from your account:

1. Go to the "Trading History / Withdrawals", there you will see the "Withdraw" button
2. Choose your preferred withdrawal method
3. Enter the withdrawal amount (must meet minimum requirements)
4. Provide necessary payment details
5. Submit your withdrawal request

Important: Withdrawals are processed to the same payment method used for deposits.

We offer various withdrawal methods for your convenience!

You can withdraw funds using the same crypto payment methods:

- Ethereum (ERC20): Eth ERC-20, USDC ERC-20, Tether(USDT) ERC-20
- Binance Smart Chain (BEP20): BNB, USDC BEP-20, USDT BEP-20
- TRON (TRC20): TRX, USDC TRC-20, Tether(USDT) TRC-20
- Base Network: ETH Base, USDC Base
- Bitcoin (BTC)
- Litecoin (LTC)

Note:
- Available methods depend on your deposit history. First-time withdrawals may require additional check.

Minimum withdrawals:

Crypto: $10

Daily limits:

Crypto: No limit

We know speed matters — that’s why crypto withdrawals are fast and smooth

Processing time:

Internal processing: usually from 1-minutes to 2-hour

Blockchain confirmation: typically 1–6 hours depending on the selected network and its current load.

Once the transaction is confirmed on the blockchain, funds are delivered directly to your wallet — no banks, no delays.

First-time withdrawals may take longer due to additional security checks.

We keep withdrawal fees transparent.

We do not charge any platform fees for crypto withdrawals.

The only cost you may encounter is the blockchain network fee, which:

is charged by the network itself (not by us);

depends on the cryptocurrency and network load at the time of withdrawal;

is always clearly displayed before you confirm the transaction.

No hidden fees.
You always see the exact amount you’ll receive.

Withdrawals may be declined or delayed for several reasons:

Common reasons:

• Trading requirements not met
• Suspicious account activity detected
• Incorrect payment details provided
• Technical issues with payment processor

What to do:

• Check your email for specific decline reasons
• Contact support with transaction details
• Ensure all payment information is correct

Yes, you can cancel pending withdrawals in most cases:

How to cancel:

• Go to "Transaction History" in your account
• Find the pending withdrawal
• Click "Decline" if the option is available
• Funds will be returned to your trading balance immediately

Important notes:

• You can only cancel withdrawals with "Processing" status
• Once processing begins, cancellation may not be possible
• Some payment methods don't allow cancellation
• Contact support if you need help with cancellation