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Help Center

Welcome to our Help Center page! It’s your go-to resource for quick answers to common questions. If you can’t find what you’re looking for here, our support team is ready to help.

Common questions

General questions

What is OTC Platform? How much money can I make? How much money can I make on the practice account? How do I open a real account? How do I switch between practice account and real account? How do I top up my practice account? What is the minimum and maximum amount per trade?

Trading

How to start trading? What is the best time to trade? What are the purchase time and expiration time? How do I analyze the market before trading? What are the risks involved in trading?

Depositing Funds

How do I make a deposit? What payment methods do you accept? What are the minimum and maximum deposit amounts? Are there any deposit fees? How long does it take for deposits to appear in my account? Can I deposit in different currencies? What should I do if my deposit is delayed or missing? Is it safe to deposit money on your platform?

Withdrawing Funds

How can I withdraw money? What withdrawal methods are available? What are the minimum and maximum withdrawal amounts? How long do withdrawals take to process? Are there any withdrawal fees? Why was my withdrawal declined or delayed? Can I cancel a pending withdrawal?

Account

How can I secure my account? How do I check my account session history? How do I change my name in my personal information? How can I hide my real name?